Customer Ratings & Reviews
How customers rate your salon and staff after an appointment, and where you can see the results.
After a customer's appointment is finished, they get a chance to rate their experience. Here's how it works and where to find the results.
How a customer leaves a review
Once you (or your team) mark a booking as completed, and the customer left an email address when booking, they automatically receive an email letting them know their appointment is marked complete. That same email includes a line asking "How was your visit?" with a link to rate the salon and their stylist.
The customer clicks that link and is taken to a simple review page showing your salon's name and the name of the staff member who served them.
They give two separate star ratings (from 1 to 5): one for the salon overall, and one for the staff member who did the work.
The review link is personal to that one appointment and expires after 30 days. A customer can only submit one review per appointment — the link simply shows that they've already reviewed it if they try to use it again.
Where you see the ratings
Your salon's ratings are shown on your salon's public-facing rating summary, which includes:
- An overall salon rating — the average score (out of 5) across every review your salon has received, plus how many reviews that's based on.
- A rating per staff member — the average score and review count for each individual staff member, based only on the reviews where they were the assigned staff member for that booking.
If a staff member or your salon has no reviews yet, no average is shown (there's nothing to average) — only once reviews start coming in will a score appear.
Things to keep in mind
- A review is only ever requested for a completed booking with a customer email on file — if a booking has no email, or is cancelled instead of completed, no review invitation is sent for it.
- Ratings are always tied to a specific completed appointment and the staff member assigned to it — a customer can't leave a general, unattached review.
- Each completed appointment can only generate one review invitation and one submitted review, so your rating numbers reflect actual completed visits rather than repeat voting on the same appointment.